1. ‘Rock Cab Tours is the trading name of Rock Cab Tours ( GB)
2. A full description of our products and pricing is found on the relevant pages of this website. Please note that while every attempt is made to operate the tours according to any published itinerary, we reserve the right to change the departure and return points, operations times and the itinerary without notice subject to local traffic conditions on the day of operation or for any other unspecified reason.
3. Bookings made through third party agents are subject to the terms and conditions of that agent. Rock Cab Tours accepts no responsibility for inaccurate information concerning the operation of London rock heritage tours that might be given by a third party agent.
4. Privacy Policy – If making a direct booking and paying by credit card via this website or through Paypal, note we do not store credit card details nor do we share customer details with any 3rd parties.
5. Cancellation Terms- We understand that plans can change, and we’ll always do our best to accommodate. Please see our cancellation terms below:
If we need to cancel or reschedule a tour due to unforeseen circumstances (e.g. severe weather, safety concerns, or events beyond our control), you will be offered either a full refund or the option to rebook on another date. Gift vouchers are non-refundable but may be transferred to another person..
6. It is your responsibility to be at the departure point at the time necessary to join the tour. In the event of your not being at the point of departure by the allotted time you will be regarded as a ‘no-show’ and lose your payment in full. No refunds will be given. Should you arrive at the departure point late and decide to try to catch up with the tour on route, this is the individual’s responsibility and Rock Cab Tours will not be responsible for any costs you incur.
7. Lost or damaged items: should you lose an item on the tour, every attempt will be made to return this to you but no claim can be made on Rock Cab Tours in respect of any loss.
8. All tour participants explicitly agree to follow any advice or instruction given to them by the tour director or guide. Rock Cab Tours accepts no responsibility for any injuries sustained in any road traffic accident.
9. We reserve the right to ask any tour participant to leave the tour at any time should their behaviour of that individual be judged to be detrimental to the enjoyment of the tour by other guests.
10. For any queries, or in the event of complaints, contact us on info@rockcabtours.com or by writing to us at 85 Portland Road, Kingston upon Thames, KT1 2SH ; Tel. +44 (0)7956534560 All correspondence will be answered within 24 hours.
11. Many guests, guides and suppliers share their tour photos, videos and thank you messages. Guests agree that these authentic travel memories may be used in Rock Cab Tours promotional material, website and/or social media. Any individual wishing their image to not be included, please advise Rock Cab Tours in writing.
